Privacy Policy

Who We Are

Memo Cups is a Canadian custom paper cup manufacturer based in Kelowna, British Columbia. This privacy policy applies to information collected through our website (memocups.ca), email, phone, and in the course of fulfilling orders.

Information We Collect

We collect only the information needed to respond to your inquiries, process your orders, and improve our website. This includes:

• Contact information — name, business name, email address, phone number
• Order details — shipping address, cup sizes, quantities, artwork files
• Communication records — emails, quote requests, and order history
• Website analytics — anonymous data about how visitors use our site (pages viewed, device type, general location)

We do not collect payment card details on our website. Any payments are processed through secure third-party payment providers.

How We Use Your Information

We use the information you provide to:

• Respond to quote requests and customer inquiries
• Process and fulfill your custom cup orders
• Coordinate shipping and delivery
• Send order updates, proofs, and invoices
• Improve our website and customer experience
• Comply with legal and tax requirements

We do not sell, rent, or trade your personal information to third parties.

Cookies & Website Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our pages. This helps us improve site performance and content. You can disable cookies in your browser settings at any time, though some features of the site may not work as expected.

Sharing Your Information

We share your information only with trusted third parties that help us run our business, such as:

• Shipping carriers (e.g., ATS Healthcare) — to deliver your order
• Payment processors — to securely handle transactions
• Website and email service providers — to host our site and communicate with you

These providers are only given the information needed to perform their services and are required to keep it confidential.

How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect the personal information we hold from loss, theft, and unauthorized access. While no system is completely secure, we work to ensure your information is handled responsibly.

Your Rights

Under Canadian privacy law (PIPEDA and applicable provincial legislation), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for us to use your information (subject to legal and contractual restrictions)
• Request deletion of your personal information

To exercise any of these rights, contact us at admin@memodisposables.com.

Data Retention

We keep your information only as long as needed to fulfill your orders, comply with legal and tax obligations, and resolve any disputes. Artwork files are retained so we can fulfill repeat orders unless you ask us to delete them.

Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us:

Memo Cups LTD
2090 Pier Mac Way #150, Kelowna, BC V1V 2K5
Email: admin@memodisposables.com
Phone: 778-215-6656